Ordering is Easy and Risk Free!
Risk Free: Our Guarantee
Swell is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Swell with in 45 days - in the condition that you received it - and you will receive a cash refund. After 45 days we will issue a store credit THAT NEVER EXPIRES!
Feel confident, Swell takes the risk out of ordering.
Hassle-Free Returns and Free Shipping on Exchanges
There are two ways to return:
1. The first and most convenient way to return is with our pre-paid, pre-addressed SmartLabel, which we include on the front of your packing list
No postage is required. The cost of return shipping of $7.95 will be deducted from your refund or credit. No waiting in line. Easy United States Postal Service mailing.
There Are Four Simple Steps
1. Complete the Return & Exchange Form on the back of your invoice and enclose with your return merchandise.
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2. Pack all items with your invoice in a secure carton or reuse the original packaging.
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3. Affix the pre-paid, pre-addressed SmartLabel to your package. Cover or remove original shipping label.
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4. Drop your package in the U.S. mail, at home, at work, or at the Post Office.
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2. The second way to return is to use your own return package. Unfortunately we are unable to offer SmartLabel® returns for packages shipped to Alaska, Hawaii, U.S. Territories, APO/FPO addresses or other countries. If you ship a return package on your own, please use a trackable, insured shipping method using the address below:
ORDER #_____, SWELL RETURNS DEPARTMENT,
140 CALLE IGLESIA, SAN CLEMENTE, CA 92672
Swell is not responsible for customer returns that are not received.
Swell cannot accept COD deliveries.
*Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.*
Previously purchased items that are now on sale:
We will gladly extend a price adjustment to you if the original purchase was within 5 days of the sale offering.
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