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ORDER TRACKING
RETURNS AND EXCHANGES
SHIPPING AND HANDLING
SIZING CHART
INTERNATIONAL ORDERS
FAQS
ORDER TRACKING
RETURNS AND EXCHANGES
SHIPPING AND HANDLING
SIZING CHART
INTERNATIONAL ORDERS
FAQS
FREQUENTLY ASKED QUESTIONS
Catalogs
How do I sign up for a free catalog?
Signing up is easy and you can do it via our Swell Catalog sign up page.
How do I remove my name from your catalog list?
Just let us know and we'll take the necessary steps. Email us your name and address just as it appears on your mailing label at customerservice@swell.com, or call 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday.
What if I am receiving duplicate catalogs?
Email us your name and address just as it appears on your mailing label at customerservice@swell.com and state you are receiving duplicate catalogs. Or call 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday.
Gift Cards
Does Swell offer gift cards?
Gift cards are available in denominations of $25, $50, $75, and $100 and can be purchase on the Swell Gift Card page. They make great gifts all year long. So go ahead, make someone happy!
How can I check my Swell Gift Card balance?
Click here to check your gift card balance.
How do I redeem my Swell Gift Card?
Using your Swell Gift Card is easy. Choose Swell Gift Card as your payment method in checkout, then enter the number in the Gift Card Number field. If you are placing a phone order, just give your number to our friendly customer service representative.
If the balance due on your order exceeds the Swell Gift Card balance, you may use another accepted payment method to complete your purchase. Any unused portion of your Swell Gift Card will remain for future use.
Can I transfer my gift card balance to another Swell account, or cash it out?
Unused Swell Gift Card balances may not be transferred to another account. Swell Gift Cards are not eligible for a cash refund unless required by applicable state law.
International Orders
What are your international shipping fees?
International shipping fees are a flat $35.00 for 6 to 12 business day delivery service and a flat $40 for 3 to 7 business day delivery service. All orders outside the United States are shipped using USPS.
Are there brands and products that cannot be shipped outside of the U.S.?
Swell offers international shipping on most items. However, certain brands and products are not eligible to ship outside of the U.S. Those restricted items include:
How will I pay duties and taxes?
International customers are responsible for the payment of applicable duties or taxes. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery. Customers who refuse their order will not be refunded the original shipping fee. In addition, the customer will be responsible for an additional $25 fee to help cover our cost for return customs fees and shipping. We recommend you contact your country's customs office for an estimate of fees before placing your order.
How do I complete an international return?
Call customer service at 1-800-255-7873 Monday to Friday, 8:00 AM to 5:00 PM PST or email us at customerservice@swell.com to obtain a return authorization number and enter it on your packing slip. Fill out the rest of your packing slip and enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address using your own shipping method:
Order #___________
Swell Returns Department
140 Calle Iglesia
San Clemente, CA 92672
Swell cannot refund your original or return shipping charge.
Can I use SmartLabel for international returns?
Unfortunately we are unable to provide SmartLabel returns to international customers. To use a SmartLabel, shipments must be sent from the U.S.
Orders
How do I check my order status?
Go to Order History in your My Account. Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. If you have not created an account, call our customer service team at 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday to get your order status.
Can I add or remove items from my order once it is submitted?
You may contact our customer service team at 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday. However, because we work so quickly to ship you your order quickly, it is usually not possible for us to alter your order once it enters our system.
Can I cancel my order?
Once you have submitted your order, during the processing time frame, we may be able to cancel your order. You may contact our customer service team at 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday. However, once an order has been shipped we are no longer able to cancel it. You can check the status of your order by going to Order Historyunder My Account.
Payment
What payment methods do you accept?
Pricing
What if I purchase an item and it goes on sale?
Price adjustments can be made if the original purchase is within 5 business days of the date when the item goes on sale.
Why are catalog prices sometimes different from your website?
Sometimes products go on sale after we publish our catalog. The current lowest pricing will be honored, whichever method you choose to order, whether by phone or online.
Returns and Exchanges
What is your return policy?
Swell is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Swell within 90 days - in the condition you received it for a full refund. After 90 days and up to 365 days we will issue a store credit that never expires. Merchandise must be returned in its original condition with merchandise tags in place with a valid invoice.
Exceptions to our return policy:
How do I return an item?
Swell offers fast and easy returns. There are two ways to return items from us.
The first and most convenient way to return items is with our pre-addressed SmartLabel which we include on the front of your packing slip. Return instructions are on the back of your packing slip. If you use SmartLabel, no postage required and no waiting in line! Simply drop your package in any U.S. postal mailbox or hand it off to your U.S. postal carrier. We will automatically deduct the cost of return shipping of $7.95 from your refund or credit. Unfortunately we are unable to offer SmartLabel returns for packages shipped to Puerto Rico, Guam, APO/FPO addresses, or other countries.
The second way to return items is to use your own shipping method. Call customer service at 1-800-255-7873 Monday to Friday, 8:00 AM to 5:00 PM PST to obtain a return authorization number and enter it on your packing slip. Fill out the rest of your packing slip and enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address:
Order #___________
Swell Returns Department
140 Calle Iglesia
San Clemente, CA 92672
How long does it take to receive my credit or refund?
Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.
Shipping and Handling
What are your shipping fees?
Swell proudly offers free standard shipping on orders over $100 within the continental U.S.! For shipments totaling less than $100, outside the continental U.S., or for express shipping options, see our chart below:
Certain orders are not eligible for free shipping. Exclusions include:
What is your express shipping process?
What is your backorder shipping process?
You will be charged shipping and handling only once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items ship via Economy Ground.
Surfline and Surfrider Discount
How do I get my Surfline Premium Membership discount?
Surfline Premium Members get 15% off on purchases made at Swell. Simply log in to your Surfline account on the Surfline website, click Store and begin shopping. Your discount will apply automatically in checkout.
How do I get my Surfrider Foundation Membership discount?
Surfrider Foundation members get 20% off on purchases made at Swell. Visit the Surfrider Foundation website to learn more.
Do I return Surfline and Surfrider items directly to Swell?
Yes. If you're a Surfline Premium Member or Surfrider Foundation member and wish to return or exchange your Swell purchase, Swell's standard return policy will apply.
| Catalogs |
Orders | International Orders |
| Gift Cards |
Payment |
Shipping |
| Returns and Exchanges | Pricing | Surfline & Surfrider Discount |
Catalogs
How do I sign up for a free catalog?
Signing up is easy and you can do it via our Swell Catalog sign up page.
How do I remove my name from your catalog list?
Just let us know and we'll take the necessary steps. Email us your name and address just as it appears on your mailing label at customerservice@swell.com, or call 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday.
What if I am receiving duplicate catalogs?
Email us your name and address just as it appears on your mailing label at customerservice@swell.com and state you are receiving duplicate catalogs. Or call 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday.
Gift Cards
Does Swell offer gift cards?
Gift cards are available in denominations of $25, $50, $75, and $100 and can be purchase on the Swell Gift Card page. They make great gifts all year long. So go ahead, make someone happy!
How can I check my Swell Gift Card balance?
Click here to check your gift card balance.
How do I redeem my Swell Gift Card?
Using your Swell Gift Card is easy. Choose Swell Gift Card as your payment method in checkout, then enter the number in the Gift Card Number field. If you are placing a phone order, just give your number to our friendly customer service representative.
If the balance due on your order exceeds the Swell Gift Card balance, you may use another accepted payment method to complete your purchase. Any unused portion of your Swell Gift Card will remain for future use.
Can I transfer my gift card balance to another Swell account, or cash it out?
Unused Swell Gift Card balances may not be transferred to another account. Swell Gift Cards are not eligible for a cash refund unless required by applicable state law.
International Orders
What are your international shipping fees?
International shipping fees are a flat $35.00 for 6 to 12 business day delivery service and a flat $40 for 3 to 7 business day delivery service. All orders outside the United States are shipped using USPS.
Are there brands and products that cannot be shipped outside of the U.S.?
Swell offers international shipping on most items. However, certain brands and products are not eligible to ship outside of the U.S. Those restricted items include:
- Surfboards
- Skateboards
- Billabong, Hurley, Nixon, O'Neill, Quiksilver, Rip Curl, Roxy, and Sector 9 products
How will I pay duties and taxes?
International customers are responsible for the payment of applicable duties or taxes. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery. Customers who refuse their order will not be refunded the original shipping fee. In addition, the customer will be responsible for an additional $25 fee to help cover our cost for return customs fees and shipping. We recommend you contact your country's customs office for an estimate of fees before placing your order.
How do I complete an international return?
Call customer service at 1-800-255-7873 Monday to Friday, 8:00 AM to 5:00 PM PST or email us at customerservice@swell.com to obtain a return authorization number and enter it on your packing slip. Fill out the rest of your packing slip and enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address using your own shipping method:
Order #___________
Swell Returns Department
140 Calle Iglesia
San Clemente, CA 92672
Swell cannot refund your original or return shipping charge.
Can I use SmartLabel for international returns?
Unfortunately we are unable to provide SmartLabel returns to international customers. To use a SmartLabel, shipments must be sent from the U.S.
Orders
How do I check my order status?
Go to Order History in your My Account. Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. If you have not created an account, call our customer service team at 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday to get your order status.
Can I add or remove items from my order once it is submitted?
You may contact our customer service team at 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday. However, because we work so quickly to ship you your order quickly, it is usually not possible for us to alter your order once it enters our system.
Can I cancel my order?
Once you have submitted your order, during the processing time frame, we may be able to cancel your order. You may contact our customer service team at 1-800-255-7873 from 8:00 AM to 5:00 PM PST, Monday through Friday. However, once an order has been shipped we are no longer able to cancel it. You can check the status of your order by going to Order Historyunder My Account.
Payment
What payment methods do you accept?
- These major credit cards: Visa, MasterCard, American Express and Discover
- PayPal
- Swell Gift Cards
Pricing
What if I purchase an item and it goes on sale?
Price adjustments can be made if the original purchase is within 5 business days of the date when the item goes on sale.
Why are catalog prices sometimes different from your website?
Sometimes products go on sale after we publish our catalog. The current lowest pricing will be honored, whichever method you choose to order, whether by phone or online.
Returns and Exchanges
What is your return policy?
Swell is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Swell within 90 days - in the condition you received it for a full refund. After 90 days and up to 365 days we will issue a store credit that never expires. Merchandise must be returned in its original condition with merchandise tags in place with a valid invoice.
Exceptions to our return policy:
- Gift Cards may be returned at any time for store credit in the amount equivalent to the remaining card balance.
- Surfboard sales are final and cannot be returned unless damaged upon receipt.
- Swimwear must not be worn and have original tags and hygiene liners intact.
- Underwear must not be worn and have original tags intact.
- Footwear must be in new condition (no wear on the inside or outside) unless defective.
How do I return an item?
Swell offers fast and easy returns. There are two ways to return items from us.
The first and most convenient way to return items is with our pre-addressed SmartLabel which we include on the front of your packing slip. Return instructions are on the back of your packing slip. If you use SmartLabel, no postage required and no waiting in line! Simply drop your package in any U.S. postal mailbox or hand it off to your U.S. postal carrier. We will automatically deduct the cost of return shipping of $7.95 from your refund or credit. Unfortunately we are unable to offer SmartLabel returns for packages shipped to Puerto Rico, Guam, APO/FPO addresses, or other countries.
The second way to return items is to use your own shipping method. Call customer service at 1-800-255-7873 Monday to Friday, 8:00 AM to 5:00 PM PST to obtain a return authorization number and enter it on your packing slip. Fill out the rest of your packing slip and enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address:
Order #___________
Swell Returns Department
140 Calle Iglesia
San Clemente, CA 92672
How long does it take to receive my credit or refund?
Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.
Shipping and Handling
What are your shipping fees?
Swell proudly offers free standard shipping on orders over $100 within the continental U.S.! For shipments totaling less than $100, outside the continental U.S., or for express shipping options, see our chart below:
| Merchandise Total | Economy Ground (2-7 Business Days) | Priority Ground (3-5 Business Days) | Two Day (2 Business Days) | Overnight (Next Business Day) |
| $0 - $99.99 | $5.00 | $10.00 | $15.00 | $25.00 |
| $100.00 or More | FREE | $5.00 | $10.00 | $20.00 |
Certain orders are not eligible for free shipping. Exclusions include:
- Surfboard and surfboard bags
- Alaska, Hawaii, and off shore U.S. territories such as Puerto Rico
o Priority Ground only for $17.00 for orders less than $100.00 and $12.00 for order greater than
$100.00 - International orders
o $35.00 for 6 to 12 business day delivery service and $40 for 3 to 7 business day delivery
service
What is your express shipping process?
- Swell offers express shipping options (Two Day and Overnight). See table above for fees.
- Express shipping is available only for items that are in stock.
- A residential street address is required for all express shipping orders.
- Express shipping is not available for orders shipping to post office boxes, APO/FPO addresses, Alaska, Hawaii, off shore U.S. territories such as Puerto Rico and international orders.
- Express shipping orders placed before 9:00 AM PST on a business day typically ship the same day pending credit card approval.
- Express shipments occur Monday through Friday. If Saturday delivery is required, contact Swell customer service at 1-800-255-7873 between 8:00 AM and 5:00 PM PST, Monday through Friday to determine charges and whether Saturday delivery is available in your area.
What is your backorder shipping process?
You will be charged shipping and handling only once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items ship via Economy Ground.
Surfline and Surfrider Discount
How do I get my Surfline Premium Membership discount?
Surfline Premium Members get 15% off on purchases made at Swell. Simply log in to your Surfline account on the Surfline website, click Store and begin shopping. Your discount will apply automatically in checkout.
How do I get my Surfrider Foundation Membership discount?
Surfrider Foundation members get 20% off on purchases made at Swell. Visit the Surfrider Foundation website to learn more.
Do I return Surfline and Surfrider items directly to Swell?
Yes. If you're a Surfline Premium Member or Surfrider Foundation member and wish to return or exchange your Swell purchase, Swell's standard return policy will apply.
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