INTERNATIONAL ORDERS

Shipping Fees
International shipping fees are a flat $35.00 for 6 to 12 business day delivery service and a flat $40 for 3 to 7 business day delivery service. All orders outside the United States are shipped using USPS.

Restrictions
Swell offers international shipping on most items. However, certain brands and products are not eligible to ship outside of the U.S. Those restricted items include:

• Surfboards
• Skateboards
• Billabong, Hurley, Nixon, O'Neill, Quiksilver, Rip Curl, Roxy, and Sector 9 products

Duties and Taxes
International customers are responsible for the payment of applicable duties or taxes. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery. Customers who refuse their order will not be refunded the original shipping fee. In addition, the customer will be responsible for an additional $25 fee to help cover our cost for return customs fees and shipping. We recommend you contact your country's customs office for an estimate of fees before placing your order.

Returns Process
Call customer service at 1-800-255-7873 Monday to Friday, 8:00 AM to 5:00 PM PST or email us at customerservice@swell.com to obtain a return authorization number and enter it on your packing slip. Fill out the rest of your packing slip and enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address using your own shipping method:

Order #___________
Swell Returns Department
140 Calle Iglesia
San Clemente, CA 92672

Swell cannot refund your original or return shipping charge.

SmartLabels
Unfortunately we are unable to provide SmartLabel returns to international customers. To use a SmartLabel, shipments must be sent from the U.S.