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INTERNATIONAL ORDERS

INTERNATIONAL ORDERS

International Website
You are on the U.S. and Canada website. If you are shipping outside the U.S. and Canada, please go to our International website. You can use the same login for both sites and all of account information, excluding items saved in your cart, will be synchronized.

Shipping Fees
International shipping fees are a flat $35.00 for 6 to 12 business day delivery service and a flat $40 for 3 to 7 business day delivery service. All orders outside the United States are shipped using DHL.

Restrictions
All orders outside the United States are shipped using DHL. Swell does not ship to Africa (and surrounding countries), Greece, India, Indonesia, Malaysia, Mexico, North Korea, Philippines, Romania, Russia, or Venezuela. For shipments to Israel, additional information may be needed to complete your order. Please contact customer service by phone at 949-234-4600 or by email at customerservice@swell.com for more information.

Swell offers international shipping on most items. However, certain brands and products are not eligible to ship outside of the U.S. Those restricted items include:
  • Canada

    • Surfboards
    • Skateboards
    • GoPro
    • O'Neill
    • Rip Curl
    • Sector 9

  • All Other Countries:

    • Surfboards
    • Skateboards
    • Dot Dash
    • GoPro
    • Hurley
    • Kustom
    • Minnetonka
    • Nixon
    • O'Neill
    • Quiksilver
    • Rip Curl
    • Roxy
    • Sector 9

Duties and Taxes
International customers are responsible for the payment of applicable duties or taxes. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery. Customers who refuse their order will not be refunded the original shipping fee. In addition, the customer will be responsible for an additional $25 fee to help cover our cost for return customs fees and shipping. We recommend you contact your country's customs office for an estimate of fees before placing your order.

Returns Process
Call customer service at 949-234-4600 Monday to Friday, 7:00 AM to 6:00 PM PT or email us at customerservice@swell.com to obtain a return authorization number and enter it on your packing slip. Fill out the rest of your packing slip and enclose it with the merchandise. For your security, please insure the package against loss and retain your tracking number. Returns may be subject to a restocking fee. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received. Send your return package to this address using your own shipping method:

Order #___________
Swell Returns Department
121 Waterworks Way Suite 101
Irvine, CA 92618

Swell cannot refund your original or return shipping charge.

SmartLabels
Unfortunately we are unable to provide SmartLabel returns to international customers. To use a SmartLabel, shipments must be sent from the U.S.


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Default Site: U.S. and Canada
Go to International site If you are shipping outside the U.S. or Canada.

International shipping information.
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