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Mens Womens Kids Footwear Accessories Surf Gear Collections Sale Brands
Mens
Free Shipping on all orders over $39
1-800-255-7873
Collections
Free Shipping on all orders over $39
1-800-255-7873

CUSTOMER SERVICE



International shipping rates are determined by geographic zones. Please review the details below for shipping rates to your country.



Zone 1 - Canada

DHL $12.99 flat rate Express Shipping

Orders placed before 1pm PST should arrive within 1-3 business days*. Orders placed on Sundays or public holidays are handled on the Monday or the following work day. Work days exclude Saturdays, Sundays, and public holidays.Please be advised that international orders may incur a Customs or duty charge. SWELL does not have any control over these charges and is unable to advise what they will be. Customs and duty charges are based on a country’s import regulations and policies. For additional information, we recommend contacting your country’s Customs office.


For any lost or damage parcels please contact customer service immediately so we can issue a claim. Should you wish to view the status of your order, click the Order Status link and enter the appropriate information.




Zone 2 - Australia, New Zealand and select European countries

$19.99 flat rate Express Shipping

Orders placed before 1pm PST should arrive within 1-3 business days*. Orders placed on Sundays or public holidays are handled on the Monday or the following work day. Work days exclude Saturdays, Sundays, and public holidays.Please be advised that international orders may incur a Customs or duty charge. SWELL does not have any control over these charges and is unable to advise what they will be. Customs and duty charges are based on a country’s import regulations and policies. For additional information, we recommend contacting your country’s Customs office.


For any lost or damage parcels please contact customer service immediately so we can issue a claim. Should you wish to view the status of your order, click the Order Status link and enter the appropriate information.


Zone 2: Australia, Austria, Belguim, Bosnia & Herzegovina, Croatia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Norway, New Zealand, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom




Zone 3 - Rest Of The World

$24.99 flat rate Express Shipping

Orders placed before 1pm PST should arrive within 1-3 business days*. Orders placed on Sundays or public holidays are handled on the Monday or the following work day. Work days exclude Saturdays, Sundays, and public holidays.Please be advised that international orders may incur a Customs or duty charge. SWELL does not have any control over these charges and is unable to advise what they will be. Customs and duty charges are based on a country’s import regulations and policies. For additional information, we recommend contacting your country’s Customs office.


For any lost or damage parcels please contact customer service immediately so we can issue a claim. Should you wish to view the status of your order, click the Order Status link and enter the appropriate information.


Zone 3: Albania, Andorra, Argentina, Armenia, Bahamas, Bahrain, Barbados, Bolivia, Brazil, Bulgaria, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Fiji, Gibraitar, Greenland, Guam, Guernsey, Guatemala, Iceland, India, Israel, Jamaica, Jordan, Kuwait, Laos, Lebanon, Macau, Macedonia, Maldives, Micronesia, Moldova, Panama, Paraguay, Peru, Qatar, Saudi Arabia, Serbia, Sri Lanka, Turkey, Ukraine, United Arab Emirates and Uruguay.




Oversized Items


Oversized items can include some Travel Bags, Surfboards, Board Bags, Bodyboards and Skateboards. Most of our oversized items can attaract higher shipping fees starting at $15.00. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout. Estimated delivery times for oversized items is 2-5 business days* and majority will be shipped Priority Ground.
For more information on oversized items please contact our customer service team at customerservice@swell.com.



Customs and Duty Charges


International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customers who refuse their order will not be refunded the original shipping fee. In addition, the customer will be responsible for an additional $25 fee to help cover our cost for return customs fees and shipping. We recommend you contact your country's customs office for an estimate of fees before placing your order.
SWELL cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and SWELL will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.



Restrictions


SWELL offers international shipping on most items. However, certain brands and products are not eligible to ship outside of the U.S. Those restricted items include:
Canada - Surfboards, Stand Up Paddle Boards & Covers, Skateboards, GoPro, O'Neill, Rip Curl, Sector 9, Herschel, Lucky Footwear, Quiksilver, Rip Curl, Roxy, Rhythm, Sanuk, Sector 9, Stance, Ugg and Vans.
International - Surfboards, Stand Up Paddle Boards & Covers, Skateboards, Dot Dash, GoPro, Herschel, Hurley, Lucky Footwear, Nixon, O'Neill, Quiksilver, Rip Curl, Roxy, Sanuk, Sector 9, Stance, Ugg and Vans.



* Pending order and payment approval.

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INTERNATIONAL RATES & TIMES

 

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

COUNTRY ESTIMATED DELIVERY TIME* PRICE
Albania 1 - 3 Days* $24.99
American Samoa 1 - 3 Days* $24.99
Andorra 1 - 3 Days* $24.99
Argentina 1 - 3 Days* $24.99
Armenia 1 - 3 Days* $24.99
Austria 1 - 3 Days* $24.99
Australia 1 - 3 Days* $19.99
Bahamas 1 - 3 Days* $24.99
Bahrain 1 - 3 Days* $24.99
Barbados 1 - 3 Days* $24.99
Belgium 1 - 3 Days* $19.99
Bermuda 1 - 3 Days* $24.99
Bolivia 1 - 3 Days* $24.99
Bosnia and Herzegovina 1 - 3 Days* $19.99
Brunei 1 - 3 Days* $24.99
Brazil 1 - 3 Days* $24.99
Bulgaria 1 - 3 Days* $19.99
Cambodia 1 - 3 Days* $24.99
Canada 1 - 3 Days* $12.99
Cayman Islands 1 - 3 Days* $24.99
Chile 1 - 3 Days* $24.99
China 1 - 3 Days* $24.99
Christmas Island 1 - 3 Days* $24.99
Cocos Island 1 - 3 Days* $24.99
Colombia 1 - 3 Days* $24.99
Cook Island 1 - 3 Days* $24.99
Costa Rica 1 - 3 Days* $24.99
Croatia 1 - 3 Days* $19.99
Cyprus 1 - 3 Days* $24.99
Czech Republic 1 - 3 Days* $24.99
Denmark 1 - 3 Days* $19.99
Dominican Republic 1 - 3 Days* $24.99
Ecuador 1 - 3 Days* $24.99
Egypt 1 - 3 Days* $24.99
El Salvador 1 - 3 Days* $24.99
Estonia 1 - 3 Days* $24.99
Falkland Islands 1 - 3 Days* $24.99
Fiji 1 - 3 Days* $24.99
Finland 1 - 3 Days* $19.99
France 1 - 3 Days* $19.99
Germany 1 - 3 Days* $19.99
Gibraltar 1 - 3 Days* $24.99
Greenland 1 - 3 Days* $24.99
Guam 1 - 3 Days* $24.99
Guatemala 1 - 3 Days* $24.99
Guernsey 1 - 3 Days* $24.99
Hong Kong 1 - 3 Days* $24.99
Hungary 1 - 3 Days* $19.99
Iceland 1 - 3 Days* $24.99
Ireland 1 - 3 Days* $19.99
Israel 1 - 3 Days* $24.99
Italy 1 - 3 Days* $19.99
Jamaica 1 - 3 Days* $24.99
Japan 1 - 3 Days* $24.99
Jersey 1 - 3 Days* $19.99
Jordan 1 - 3 Days* $24.99
Kuwait 1 - 3 Days* $24.99
Laos 1 - 3 Days* $24.99
Latvia 1 - 3 Days* $19.99
Lebanon 1 - 3 Days* $24.99
Lithuania 1 - 3 Days* $19.99
Luxembourg 1 - 3 Days* $24.99
Macau 1 - 3 Days* $24.99
Macedonia 1 - 3 Days* $24.99
Maldives 1 - 3 Days* $24.99
Micronesia 1 - 3 Days* $24.99
Moldova 1 - 3 Days* $24.99
Monaco 1 - 3 Days* $19.99
Netherlands 1 - 3 Days* $19.99
New Caledonia 1 - 3 Days* $24.99
New Zealand 1 - 3 Days* $19.99
Niue 1 - 3 Days* $24.99
Norway 1 - 3 Days* $19.99
Panama 1 - 3 Days* $24.99
Paraguay 1 - 3 Days* $24.99
Peru 1 - 3 Days* $24.99
Poland 1 - 3 Days* $19.99
Portugal 1 - 3 Days* $19.99
Qatar 1 - 3 Days* $24.99
Samoa 1 - 3 Days* $24.99
Saudi Arabia 1 - 3 Days* $24.99
Serbia 1 - 3 Days* $24.99
Singapore 1 - 3 Days* $24.99
Slovakia 1 - 3 Days* $19.99
Slovenia 1 - 3 Days* $19.99
Solomon Islands 1 - 3 Days* $24.99
South Korea 1 - 3 Days* $24.99
Spain 1 - 3 Days* $19.99
Sri Lanka 1 - 3 Days* $24.99
Sweden 1 - 3 Days* $19.99
Switzerland 1 - 3 Days* $19.99
Tahiti 1 - 3 Days* $24.99
Taiwan 1 - 3 Days* $24.99
Thailand 1 - 3 Days* $24.99
Tonga 1 - 3 Days* $24.99
Turkey 1 - 3 Days* $24.99
Ukraine 1 - 3 Days* $24.99
United Arab Emirates 1 - 3 Days* $24.99
United Kingdom 1 - 3 Days* $24.99
Uruguay 1 - 3 Days* $24.99
Vanuatu 1 - 3 Days* $24.99


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* Pending payment and order approval. Excludes heavy/bulky items. These Transit Times are estimates only and may be extended by many factors beyond DHL's reasonable control such as - Customs and Quarantine, processing requirements, weekends and public holidays, varying flight schedules and other origin specific or destination-specific factors. DHL does not guarantee any transit times or represent that any transit times will be achieved.