Pick the wrong size? Want a different color? No problem – SWELL offers free shipping on all domestic exchanges. Please give us a call at 1-800-255-7873 (Monday-Friday, 7:00 a.m.-6:00 p.m. PST) to arrange for your product exchange.

Exchange Policy
We strive to create a risk-free shopping experience for our customers. If you like an item, but you realize that you selected the wrong size or color, you get 30 days to send it back and swap it out for a different size or color at no additional shipping charge. As long as it’s a domestic order within the continental United States (lower 48 states), you’ll get free return shipping and free outbound economy shipping to get your new item back to you. Sweet deal, right? Here are a few quick rules to keep in mind regarding exchanges:
  • Non-returnable or final sale items are not eligible for exchanges.
  • Exchange items must be new and in the original packaging.
  • Exchange items cannot be worn, washed or altered.
  • Tags must be in place.
  • Footwear must be in its original box and may not be scuffed.
  • Swimwear must have hygiene liners in place.
  • Surfboard sales are final and are not eligible for exchanges.
  • Packing slips must be included with exchange items.

If you are not satisfied with your online purchase, you may return it within 60 days of the invoice date for a refund and within 180 days for store credit. Please read the complete return policy and return instructions below.

The return label cannot be used for returns from Puerto Rico, Guam, APO/FPO addresses, Canada, and all other countries besides the U.S. See details.

Swell is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Swell within 60 days - in the condition you received it for a full refund or store credit that never expires. After 60 days and up to 180 days we will issue a store credit.
  • Items must be new and in the original packaging.
  • Items cannot be worn, washed or altered.
  • Tags must be in place.
  • Footwear must be in its original box.
  • Swimwear must have hygiene liners in place.
  • Surfboard sales are final. No returns unless damaged upon receipt.
  • Packing slip must be included.
  • Final sale items and non-returnable items will not be accepted.

Swell offers fast and easy returns. There are two ways to ship purchases back to us. Whichever option you choose, include your completed packing slip form, remove or cover the original shipping label and seal the package securely with tape. Unfortunately we are unable to offer SmartLabel returns for packages shipped to Puerto Rico, Guam, APO/FPO addresses, Canada, or other countries.

Shipping Option 1: Use our SmartLabel. Click the Print Return Label button above, follow the steps, then send the package back to us via U.S. mail. You will be deducted a $4.99 return shipping fee if you use a SmartLabel.

Shipping Option 2: Return on your own. Please send your return package with the packing slip enclosed to this address:

Order #___________
Swell Returns Department
121 Waterworks Way Suite 101
Irvine, CA 92618

For your security, we recommend insuring packages against loss and retaining the tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received.

Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

Hawaii residents mailing returns using SmartLabel should expect additional processing time of four to six weeks.

If you mailed your return using a Swell return label, click here to track your package. Please allow 24-72 hours after mailing your package to see tracking information.

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Go to International site If you are shipping outside the U.S. or Canada.

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