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SWELL offers you the choice to shop in your preferred currency. Choose between a range of different choices and shop with converted pricing and easy checkout.

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The exchange rates provided are updated by XE.com. It is important to note that the exchange rates fluctuate and converted prices are indicative only.

What Currency Will I Be Charged In?
No matter what currency you choose to view pricing in, you will be charged in US Dollars on SWELL.com. This amount is visible during the checkout process.

For questions or comments please call us at 1-800-255-7873.

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CUSTOMER SERVICE




Ordering is Easy & Risk-Free!

SWELL is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 60 days - in the condition you received it for a full refund or store credit that never expires. After 60 days and up to 180 days, we will issue a store credit. Final sale and non-refundable items may not be eligible for a refund or store credit.



Provided you have spent over $99, and your order is going to a U.S address, you qualify for free returns. If you are not satisfied with your online purchase, you may return it within 60 days of the invoice date for a refund and within 180 days for store credit.




There are two ways to ship purchases back to us. Whichever option you choose, include your completed packing slip form, remove or cover the original shipping label and seal the package securely with tape. You can return on your own. Please send your return package with the packing slip enclosed to this address:


Order # ___________

SWELL Returns Department

121 Waterworks Way Suite 101

Irvine, CA 92618


For your security, we recommend insuring packages against loss and retaining the tracking number. SWELL cannot accept COD deliveries and is not responsible for customer returns that are not received.



If you are not satisfied with your online purchase, you may return it within 60 days of the invoice date for a refund and within 180 days for store credit. Your refund or store credit will be deducted a $4.99 return shipping fee if you use a SmartLabel.



Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

All items returned for a refund must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).


Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a shipping envelope or a shipping box, and do not attach anything to the outside of the original packaging. Should the product packaging be marked or in unsatisfactory condition, your return may not be accepted.



Underwear and Earrings: Due to hygiene reasons, SWELL is not able to accept returns on underwear or earrings unless faulty.

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene liners attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Wetsuits: When returning wetsuits, the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.

Surfboards: Surfboard sales are final. No returns unless damaged upon receipt.

Footwear: Footwear must be in its original box.

If you accidentally order an incorrect size, we recommend you place a new order online immediately to avoid the correct size selling out. You can then return your original item for a refund.

If you mailed your return using a SWELL return label, click here to track your package. Please allow 24-72 hours after mailing your package to see tracking information.

We are unable to offer SmartLabel returns for packages shipped to Puerto Rico, Guam, APO/FPO addresses, or other countries. If you’d like to return an item that was shipped to one of these destinations, please send your return package with the packing slip enclosed to the following address:

Order # ___________

SWELL Returns Department

121 Waterworks Way Suite 101

Irvine, CA 92618


For your security, we recommend insuring packages against loss and retaining the tracking number. SWELL cannot accept COD deliveries and is not responsible for customer returns that are not received. If you have any additional questions, please contact SWELL Customer Service at 1-800-255-7873.



*Order value must exceed $99 before taxes and shipping fees. Only return shipments using a SWELL SmartLabel are eligible for free return shipping.

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