If you are not satisfied with your online purchase, you may return it within 60 days of the invoice date for a refund and within 180 days for store credit. Please read the complete return policy and return instructions below.
The return label cannot be used for returns from Puerto Rico, Guam, APO/FPO addresses, Canada, and all other countries besides the U.S. See details.
store credit that never expires. After 60 days and up to 180 days we will issue a store credit.
- Items must be new and in the original packaging.
- Items cannot be worn, washed or altered.
- Tags must be in place.
- Footwear must be in its original box.
- Swimwear must have hygiene liners in place.
- Surfboard sales are final. No returns unless damaged upon receipt.
- Packing slip must be included.
- Final sale items and non-returnable items will not be accepted.
Shipping Option 1: Use our SmartLabel. Click the Print Return Label button above, follow the steps, then send the package back to us via U.S. mail. You will be deducted a $7.95 return shipping fee if you use a SmartLabel.
Shipping Option 2: Return on your own. Please send your return package with the packing slip enclosed to this address:
Swell Returns Department
121 Waterworks Way Suite 101
Irvine, CA 92618
For your security, we recommend insuring packages against loss and retaining the tracking number. Swell cannot accept COD deliveries and is not responsible for customer returns that are not received.
Hawaii residents mailing returns using SmartLabel should expect additional processing time of four to six weeks.
click here to track your package. Please allow 24-72 hours after mailing your package to see tracking information.