SHIPPING AND HANDLING
| Economy Ground
(2-7 Business Days)
| Priority Ground
(2-5 Business Days)
| Two Day
(2 Business Days)
(Next Business Day)
| $0 - $50
| $50 or More
Certain orders have exclusions:
- Surfboard and surfboard bags
- Alaska, Hawaii, and off shore U.S. territories such as Puerto Rico
o Orders $0 - $50 = $10.00 Priority Ground
o Orders over $50 = $5.00 Priority Ground
- International orders
o $35.00 for 6 to 12 business day delivery service and $40 for 3 to 7 business day delivery service. All orders outside the United States are shipped using DHL.
o Swell does not ship to Africa (and surrounding countries), Greece, India, Indonesia, Malaysia, Mexico, North Korea, Philippines, Romania, Russia, or Venezuela. For Israel, additional information may be needed to complete your order. Please contact customer service by phone at 949-234-4600 or by email at email@example.com for more information.
o See International Orders information
- Swell offers express shipping options (Two Day and Overnight). See table above for fees.
- Express shipping is available only for items that are in stock.
- A residential street address is required for all express shipping orders.
- Express shipping is not available for orders shipping to post office boxes, APO/FPO addresses, Alaska, Hawaii, off shore U.S. territories such as Puerto Rico and international orders.
- Express shipping orders placed before 9:00 AM PT on a business day typically ship the same day pending credit card approval.
- Express shipments occur Monday through Friday. If Saturday delivery is required, contact Swell customer service at 1-800-255-7873 between 7:00 AM and 6:00 PM PT, Monday through Friday to determine charges and whether Saturday delivery is available in your area.
You will be charged shipping and handling only once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items ship via Economy Ground.
The cost of a smart label is $7.95, which ensures you are not liable if the order is lost and allows Swell visibility on tracking the return order until it arrives in the SWELL Return Center. When doing an exchange there is no cost to use the Smart Label. Need a Return Label? Click here
Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order; please contact a customer service representative and they would be happy to assist you.