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JOBS AT SWELL




Merchandise Planner

MAJOR RESPONSIBILITIES (Position Summary)
The Merchandise Planner role contributes to SWELL’s success by ensuring the right merchandise is on site at the right time, in the right quantities at the right price. This role needs to be the champion of sound merchandise management and category management disciplines. He/she needs to challenge the current merchandise management process and help develop new tools suitable to a fast moving ecommerce retailer. Ensure inventory productivity is maintained through consistent measuring and communication of KPI’s. The Merchandise Planner will work directly with the VP of Merchandising and the buying team to manage sales, gross margin, and inventory positions to company targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Collaborate with the VP of Merchandising to determine department and financial goals based on corporate financial and strategic objectives.
  • Responsible for creating annual and seasonal sales and margin plans for all buyers.
  • Work with the buyers to ensure current and future product mixes support merchandising and category goals.
  • Ensure the effective governance of merchandise planning and policies for the development and delivery of sales, margin, inventory productivity, and additional financial metrics.
  • Create strategies for merchandising process improvement to achieve better economies, efficiencies and management of operations.
  • Develop strategic business plans with key vendors.

  • Preseason forecasting – Working with the buying team to set category and subcategory plans.
    In season management – Continually monitor performance and suggest strategies to keep sales, inventory, margin, and turn on plan.
    Post season analysis – Analyse the prior season’s performance and communicate wins and losses to the buying team to help prepare for future seasons.
    Critical decision making - sales opportunities, markdowns, receipts, OTB, promotions, supplier analysis, RTV and rebate suggestions.

KEY MEASURABLES
  • Sales
  • Gross Margin
  • Stock Turn
  • Inventory & OTB Management
  • Aged Inventory

QUALIFICATION REQUIREMENTS
  • 3-5+ years of Merchandise Planning experience, including assortment planning, financial planning, and inventory management.
  • Demonstrated insight and expertise in planning and executing seasonal assortment plans.
  • Ability to analyze complex data to identify trends that call out potential risks and opportunities.
  • Strong MS Excel skills required.



Assistant Planner

MAJOR RESPONSIBILITIES (Position Summary)
The Assistant Planner role contributes to SWELL’s success by ensuring the right merchandise is on site at the right time, in the right quantities at the right price. This role needs to be the champion of sound merchandise management and category management disciplines. He/she needs to challenge the current merchandise management process and help develop new tools suitable to a fast moving ecommerce retailer. Ensure inventory productivity is maintained through consistent measuring and communication of KPI’s. The Assistant Planner will work directly with the VP of Merchandising and the buying team to manage sales, gross margin, and inventory positions to company targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Collaborate with the VP of Merchandising to determine department and financial goals based on corporate financial and strategic objectives.
  • Assist in creating annual and seasonal sales and margin plans for all buyers.
  • Work with the buyers to ensure current and future product mixes support merchandising and category goals.
  • Create strategies for merchandising process improvement to achieve better economies, efficiencies and management of operations.
  • Assist in developing strategic business plans with key vendors.
  • Preseason forecasting – Working with the buying team to set category and subcategory plans.
    In season management – Continually monitor performance and suggest strategies to keep sales, inventory, margin, and turn on plan.
    Post season analysis – Analyse the prior season’s performance and communicate wins and losses to the buying team to help prepare for future seasons.
    Critical decision making - sales opportunities, markdowns, receipts, OTB, promotions, supplier analysis, RTV and rebate suggestions.

KEY MEASURABLES
  • Sales
  • Gross Margin
  • Stock Turn
  • Inventory & OTB Management
  • Aged Inventory

QUALIFICATION REQUIREMENTS
  • 2-4 years of Merchandise Planning experience, including assortment planning, financial planning, and inventory management.
  • Demonstrated insight and expertise in planning and executing seasonal assortment plans.
  • Ability to analyze complex data to identify trends that call out potential risks and opportunities.
  • Strong MS Excel skills required.



Project Manager

MAJOR RESPONSIBILITIES (Position Summary)
The SWELL Project Manager works within Operations and is responsible for the overall management, coordination, implementation, and completion of business system projects and support across departments working with internal and third-party development groups. Key contribution is consistently ensuring on-time deliverables in support of premium service levels with consideration to risk management and alignment with company strategies, commitments and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Lead planning and implementation of projects and general releases
  • Facilitate definition of project scope, goals and deliverable
  • Define project tasks and resource requirements
  • Analyze business requirements for consideration of system impacts or influences and supplement documentation where needed
  • Coordinate direction and provide support to project team
  • Constantly monitor and report on progress of projects to all stakeholders including milestones, critical path tasks, issues and solutions
  • Manage and maintain support case visibility, track through resolution using appropriate tools
  • Identify, implement and manage project changes when applicable to achieve project outputs
  • Provide support on website changes and tool


KEY MEASURABLES
  • Critical thinking and problem solving skills, including prioritization
  • Planning, organization, decision-making and communication skills
  • Influencing and leading, delegation, teamwork and negotiation
  • Conflict management, adaptability and multi-tasking
  • Self-motivated, self-starter

QUALIFICATION REQUIREMENTS
  • 2-5 years of project management experience
  • Knowledge of project management techniques and tools
  • Direct work experience in project management capacity
  • Experience in business systems analysis, gathering requirements
  • Proven results in strategic planning, risk management, change management
  • Proficient in project management software
  • On-line pure-play, retail business experience



Customer Service Call Center Agent

MAJOR RESPONSIBILITIES (Position Summary)
The SWELL CS Agent provides exceptional service to customers through fielding questions, resolving issues related to web orders and up-selling products. We are a service-oriented culture with a focus on the customer experience, so everything we do is a product of our effort to increase service levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide exceptional customer service via phones, Live Chat, and email.
  • Responsible for answering inquiries and promoting the organization's products and services.
  • Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
  • Create rapport with customers over the phone and via written communication.
  • Maintain and improve quality results by adhering to standards and guidelines; recommend process improvements.
  • Effectively deal with distraught customers. Apply the proper telephone etiquette to satisfy various customer situations
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS
  • Requires a high school diploma or equivalent.
  • 1-2 years prior experience in a customer service related department
  • Call center, front office, and data entry experience strongly preferred. Ecommerce knowledge a plus.
  • Experience and familiarity with inbound phone sales.
  • Proficiency with PC-based software including the Microsoft Office suite, web browsers, and database applications.
  • Strong verbal and written communication skills
  • High level of motivation, attention to detail, the ability to multitask in a fast-paced environment, robust interpersonal skills
  • Availability to work a flexible schedule that may include evenings and weekends


Please mail or email your resume to:

SWELL
Attn: Recruiter
121 Waterworks Way, Suite 101
Irvine, CA 92618
jobs@swell.com