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NEW TO SALE: EXTRA 20% OFF       SHOP MENS       SHOP WOMENS
NEW TO SALE: EXTRA 20% OFF       SHOP MENS       SHOP WOMENS
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Free Shipping on all orders over $39
1-800-255-7873

JOBS AT SWELL

Customer Service Lead Picker / Packer






Customer Service Lead



MAJOR RESPONSIBILITIES (Position Summary)
In addition to being responsible for the Customer Service Rep daily tasks the CS Lead also supports the Call Center Manager and Call Center Supervisor with high level duties & call center issues. The lead is equipped with a higher level security setting which allows a wider range of permissions in all necessary databases. They are given access to multiple web based applications, managerial worksheets and additional databases in order to support call center staff and complete customer resolutions from start to finish. The lead will have the capability to process tasks such as: manager approved store credits for replacement orders. The will help to process price adjustments, applied credits, rewards redemptions & coupon code deactivations. Has access to Paymentech, PayPal and Commercehaven in order to assist with customer issues involving further research and financial review. They help process PayPal invoices, PayPal Refunds and Chargebacks. The lead is also able to review pending orders being held in security buckets and can release them to regular order process. The lead is granted the authority to resolve second tier escalation calls and can ultimately lead the call center and call center reps for a limited period of time (for example, Manager or Supervisors scheduled lunches, Open or Closing hour.) Overall the CSR Lead role is to support the Management team while also helping the CSR’s continue the daily flow of Customer orders and Customer assistance.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Promptly respond to customer inquiries and complaints.
  • Process orders, forms, additional CSR daily tasks in a timely manner.
  • Organize work flow to meet customer and departmental timeframes.
  • Communicate and coordinate with internal departments.
  • Fulfills customer needs to ensure customer satisfaction.
  • Handle warranty claims / calls.
  • Knowledge of company practices, policies and procedures, filing systems and record keeping.

QUALIFICATION REQUIREMENTS
  • High School diploma, general education degree or equivalent.
  • Minimum 1 year experience in SWELL's Customer Care Department or 3 years’ Experience in Customer Service Related Field.
  • Knowledge and understanding of general customer service principles and practices.
  • Basic computer skills primarily in Excel, Work and Outlook.
  • Good verbal and written communication skills.
  • Time management and organization skills.
  • Ability to establish and maintain effective working relationships with co-workers, team members, customers, and others encountered during the course of business day.
  • High accuracy and attention to detail.
  • Keen willingness to learn.
  • Highly Motivated.

Please email your resume to jobs@SWELL.com



Picker / Packer



MAJOR RESPONSIBILITIES (Position Summary)
The Warehouse Operator assures the effective operation of processes and systems within the Warehouse. They are required to complete a variety of tasks within the logistics environment, with regularly changing targets and deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Preparing client orders - picking appropriate stock from the warehouse.
  • Packing client orders - assembling boxes or mail bags, packing and sealing the boxes or packages, and validating the orders on the IT systems.
  • Transport - shipping client orders once complete, using the relevant transport provider and dealing with any queries.
  • Storage, arrangement and retrieval of goods as required.
  • Replenishing the picking areas with goods.
  • Goods Reception - unloading and counting goods received, sorting and validating the information on the IT systems.
  • Processing returned orders - unloading and counting the items returned, updating the IT systems and returning the products to stock.
  • Dealing with specific tasks, such as:
    1. Receiving collections.
    2. Dealing with different internal contacts in relation to specific product lines as required.
    3. Driving company vehicles to facilitate transfer of goods between company sites.

To be flexible, the warehouse operator must be able to complete 2 to 3 of the above tasks.The Warehouse Operator may also be required to complete other tasks and missions in the course of the duties of the post.


QUALIFICATION REQUIREMENTS
  • One or more year(s) experience coordinating shipments in a warehousing or distribution environment.
  • Knowledge of appropriate IT systems and technology such as iPads.
  • Ability to perform tasks under pressure, and within a deadline driven environment.
  • Ability to handle detail oriented work to insure proper items and quantities are picked to arrive at customers in good condition.
  • Agility to stand and walk for extended periods of time as a primary job responsibility.
  • Capacity to lift and carry up to 50 lbs. intermittently during a typical work shift.
  • Observance to established safety guidelines in conducting physical work activity duties.

Please email your resume to jobs@SWELL.com