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SWELL is moving to Australia in 2018. All returns received after January 31st, will not be processed and will be returned to sender by the US Postal Service. In addition, we will no longer be issuing store credits for returns. If you have received items as a gift, or you are intending to give items as a gift, we are unable to issue store credit for these items and all returns will be credited back to the original form of payment.

SWELL is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 30 days - in the condition you received it for a full refund. Final sale and non-refundable items will not be eligible for a refund or store credit. Original shipping fee is non-refunable.

Please include your completed packing slip form, remove or cover the original shipping label and seal the package securely with tape. Shoe boxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted or may be subjected to a 20% reboxing and stocking fee. Please send your return package with the packing slip enclosed to this address:

Order # ___
SWELL Returns Department
121 Waterworks Way Suite 101
Irvine, CA 92618

For your security, we recommend insuring packages against loss and retaining the tracking number. SWELL cannot accept COD deliveries and is not responsible for customer returns that are not received.

Processing Time for Returns Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

Defective Merchandise: All of SWELL's products are guaranteed against defects for 30 days from the date of the invoice. Please contact SWELL Customer Service for assistance with defective/faulty products.

Return Terms and Conditions All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

Underwear and Earrings: Due to hygiene reasons, SWELL is not able to accept returns on underwear or earrings unless faulty.

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene liners attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Wetsuits: When returning wetsuits the folding guide (sent with your order) must be followed. If you did not receive the folding guide, please contact customer service. Badly creased wetsuits may not be accepted for return unless faulty.

Surfboards: Surfboard sales are final. No returns unless damaged upon receipt.

Health, Beauty, and Grooming Products: Including, but not limited to: Sun Screen, Pomade, Shampoo, Perfume/Cologne. These items are considered final sale and cannot be returned or exchanged unless faulty.

During peak returns periods, SWELL cannot guarantee returns will be processed within 24 hours. If a size exchange is required we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out.

Final Sale: Final sale items and non-returnable items will not be accepted. Final sale items include Surfboards, Stand-Up Paddle boards, Underwear, Sector 9, Health, Beauty, and Grooming products.

How to Return Shoes

boxed_goods

Footwear: Footwear must be in its original box. Shoe boxes must not have tape or any other shipping labels on them-shoeboxes used as shipping boxes will not be accepted or may be subjected to a 20% reboxing and stocking fee.

Shipping Your Return

SWELL no longer provides return labels unless an item is received faulty/damaged or it is incorrect. If you have received a faulty/damaged or incorrect item, please email customerservice@SWELL.com with detailed information and photos of the item in question.

Please send your return package with the packing slip enclosed to this address:

Order # ___
SWELL Returns Department
121 Waterworks Way Suite 101
Irvine, CA 92618

For your security, we recommend insuring packages against loss and retaining the tracking number. SWELL cannot accept COD deliveries and is not responsible for customer returns that are not received.

If you have any additional questions, please contact SWELL Customer Service at 1-800-255-7873.