Shipping & Returns

HOLIDAY SHIPPING

Please see below for our holiday delivery deadlines for domestic shipping.

Method	Holiday	Order Deadline	Custom Order Deadline
Standard	Thanksgiving Christmas Hanukkah	11/19 12/15 12/15	3PM EST on 11/13 3PM EST on 12/11 3PM EST on 12/11
2nd Day Air	Thanksgiving Christmas Hanukkah	11/24 12/18 12/18	3PM EST on 11/20 3PM EST on 12/18 3PM EST on 12/18
3 Day Select	Thanksgiving Christmas Hanukkah	11/24 12/18 12/18	3PM EST on 11/20 3PM EST on 12/18 3PM EST on 12/18
Next Day Air	Thanksgiving Christmas Hanukkah	11/25 12/19 12/19	3PM EST on 11/20 3PM EST on 12/18 3PM EST on 12/18

DOMESTIC SHIPPING

Contiguous 48 States in the US (excluding Hawaii, Alaska, Puerto Rico).
Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location. We do not ship to P.O. Boxes.

Method	Cost	Expected Delivery	Information
Standard	$5.95 Flat Rate (FREE on US orders over $30.00 after any discounts/promotions and before tax)	Estimated shipping days will display at checkout	Order will ship within 3-5 business days. Please allow 4-8 business days for delivery, after the order was shipped. Personalized Orders During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.
2nd Day Air	Calculated at time of Shipping	Estimated shipping days will display at checkout	Orders will be shipped 1 business day after the order was placed. Please allow 3-4 business days for delivery, after the order was shipped. (If ordered on a non-business day it will ship the following business day.)
3 Day Select	Calculated at time of Shipping	Estimated shipping days will display at checkout
Next Day Air	Calculated at time of Shipping	Estimated shipping days will display at checkout

DOMESTIC SHIPPING: Hawaii, Alaska, Puerto Rico

Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.
P.O. Boxes are not available for these States/Territories.

Method	Cost	Expected Delivery	Information
2nd Day Air	Calculated at time of Shipment (FREE on US orders over $200.00 after any discounts/promotions and before tax)	Estimated shipping days will display at checkout	Orders placed by 12:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)
Next Day Air	Calculated at time of Shipment	Estimated shipping days will display at checkout	Orders placed by 12:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

International Shipping

Click here for a list of our available countries. Estimated delivery times may vary depending on your country’s customs requirements. Customers will be responsible for duty charges. P.O. Box delivery is unavailable for international shipping.

Method	Cost	Expected Delivery	Information
Worldwide Saver	Price Calculated at time of Shipment.	8-11 business days	Order will ship within 1-3 business days and arrive 8-11 business days after the order was shipped. Subject to customs delays.
Worldwide Expedited	Price Calculated at time of Shipment.	4-6 business days	Orders placed by 12:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)

SHIPPING INFORMATION

Where does S’well ship to?

S’well ships to all of the United States and Puerto Rico. S’well also ships internationally, see below for a list of countries.

S’well does not support the use of forwarding addresses. Please read our Policies for more restrictions.

I see that I can get free ground shipping when my order is over $30. How do I apply this perk to my order?

Free ground shipping is offered by S’well on orders over $30 via UPS. These orders will have an estimated shipping time frame of 4-8 business days. In order to apply it to your order, please select “Standard” as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska, Puerto Rico and Hawaiian orders.

What is S’well’s International Shipping policy?

International shipping is provided through UPS. To start an international order, please choose your country at checkout. UPS will calculate the total cost of your order in US Dollars (including freight and taxes), and will handle payment and delivery of your order.

All orders placed on swell.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

Where does S’well ship internationally?

Currently, S’well ships to 46 countries worldwide!

*Country is available through Worldwide Expedited

How much will International Shipping and Handling cost?

Shipping and handling is calculated based on your order size and your shipping destination. This cost will be displayed during check out. Please note all orders placed on swell.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.

RETURNS

What is the S’well return policy?

If you have purchased or received a product directly from www.swell.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

Please make sure you include your Order Number and the reason for return on your packing slip. S’well is not responsible for return shipping costs, if this return is for a quality issue, please reach out to us at info@swell.com to file a warranty claim.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

International customers, please reach out to info@swell.com for further assistance.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.