Shipping & Returns


DOMESTIC SHIPPING

Contiguous 48 States in the US (excluding Hawaii, Alaska, Puerto Rico).
Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location. We do not ship to P.O. Boxes.


Method Cost Expected Delivery Information
Standard/Ground Calculated at time of Shipping (FREE on US orders over $30.00 after any discounts/promotions and before tax) Estimated shipping days will display at checkout Order will ship within 3-5 business days. Please allow 4-8 business days for delivery, after the order was shipped.

Personalized Orders
During peak seasons, orders containing personalized items may experience a slower processing time and ship within up to 72 hours of receipt.
2nd Day Air Calculated at time of Shipping Estimated shipping days will display at checkout Orders will be shipped 1 business day after the order was placed. Please allow 3-4 business days for delivery, after the order was shipped. (If ordered on a non-business day it will ship the following business day.)
3 Day Select Calculated at time of Shipping Estimated shipping days will display at checkout
Next Day Air Calculated at time of Shipping Estimated shipping days will display at checkout



DOMESTIC SHIPPING: Hawaii, Alaska, Puerto Rico

Our shipping prices are based on the value of the items in your order, the shipping method you choose and your location.
P.O. Boxes are not available for these States/Territories.


Method Cost Expected Delivery Information
2nd Day Air Calculated at time of Shipment (FREE on US orders over $200.00 after any discounts/promotions and before tax) Estimated shipping days will display at checkout Orders placed by 12:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)
Next Day Air Calculated at time of Shipment Estimated shipping days will display at checkout Orders placed by 12:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)



International Shipping

Click here for a list of our available countries. Estimated delivery times may vary depending on your country’s customs requirements. Customers will be responsible for duty charges. P.O. Box delivery is unavailable for international shipping.


  Method Cost Expected Delivery Information
Worldwide Saver Price Calculated at time of Shipment. 8-11 business days Order will ship within 1-3 business days and arrive 8-11 business days after the order was shipped. Subject to customs delays.
Worldwide Expedited Price Calculated at time of Shipment. 4-6 business days Orders placed by 12:00PM EST will ship same day. (If ordered on a non-business day it will ship the following business day.)



SHIPPING INFORMATION


Where does S’well ship to?

S’well ships to all of the United States and Puerto Rico. S’well also ships internationally, see below for a list of countries.

S’well does not support the use of forwarding addresses. Please read our Policies for more restrictions.



I see that I can get free ground shipping when my order is over $30. How do I apply this perk to my order?

Free ground shipping is offered by S’well on orders over $30 via UPS. These orders will have an estimated shipping time frame of 4-8 business days. In order to apply it to your order, please select “Standard” as your shipping method during check out. Free ground shipping applies to all orders in the continental US. Free ground shipping does not apply to Alaska, Puerto Rico and Hawaiian orders.


What is S’well’s International Shipping policy?

International shipping is provided through UPS. To start an international order, please choose your country at checkout. UPS will calculate the total cost of your order in US Dollars (including freight and taxes), and will handle payment and delivery of your order.

All orders placed on swell.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.


Where does S’well ship internationally?

Currently, S’well ships to 46 countries worldwide!

Australia Estonia Japan New Zealand Sweden
Belgium Finland Latvia Poland Taiwan*
Brazil* France Liechtenstein* Portugal Thailand*
Bulgaria Greece Lithuania Romania Turkey*
Canada Hong Kong* Luxembourg Saudi Arabia* United Arab Emirates*
China Hungary Malaysia* Singapore* United Kingdom
Croatia India* Malta Slovakia
Cyprus Indonesia* Mexico* South Africa*
Czech Republic Ireland Monaco* South Korea
Denmark Italy Netherlands Spain

*Country is available through Worldwide Expedited


How much will International Shipping and Handling cost?

Shipping and handling is calculated based on your order size and your shipping destination. This cost will be displayed during check out. Please note all orders placed on swell.com are in USD. You may incur conversion fees from your bank. Rates will vary based on the individual bank and typically range from 1% to 3% of the total order.


RETURNS


What is the S’well return policy?

If you have purchased or received a product directly from www.swell.com and would like to return it, a refund can be issued within 30 days of purchase. Returned items must be in perfect and unused condition. To initiate a return, please send your bottle, in the original packaging, to us at:

S’well c/o Lifetime Brands, Inc
12 Applegate Drive
Robbinsville, NJ 08691

Please make sure you include your Order Number and the reason for return on your packing slip. S’well is not responsible for return shipping costs, if this return is for a quality issue, please reach out to us at  to file a warranty claim.

Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.

International customers, please reach out to SwellHelp@lifetimebrands.com for further assistance.

Customers who have purchased items from an authorized S’well retailer must initiate all returns and exchanges through the original point of purchase.