Bottle didn’t work

"I loved the colors but the bottle did not keep liquids cold for more than two hours. This is the third one of this color that did not work! When I told your customer service they told me to keep the bottle and they would send me another color I wanted. I can’t believe you didn’t want it to do a root cause analysis on it. This will continue to happen with that color."

— Mary U. (2/5)

I needed a bigger size

"I needed a bigger size bottle with wide mouth but I have got a smaller size bottle with a narrow mouth. pl help me return this bottle. I have already purchased two bottles from S'well previously too. The USPS is asking for 19 dollars to ship it back to you. Can you pl send me a return bar-code pl?"

— Reet S. (1/5)

Great size!

"I've purchased several size bottles from S'well over the years, and I love the 9 oz sizes, too. Just the right size for a small purse or my bike bag, and of course, I love how long my water stays cold! Pretty colors, too!"

— Susan M. (5/5)

Eh.

"I loved the bigger bottle and didn’t realize this was the smaller version. Also, I dropped it once and the bottom bent, so now it won’t sit straight. It’s also not as insulated as I wanted it to be. Ice melts before the end of the day, which doesn’t happen in my Yeti. Definitely a fail for me."

— Annalissa C. (2/5)

Replacement Bottle

"It’s great! Needed to get a replacement bottle for the one I lost and had for years. It’s one of the bottles that’s no longer available, so it was a sad to lose it. I wish S’well would bring back the bottles with the metallic finishes. Please!"

— Joycelyn J. (5/5)

"Love swell bottles the right size for your handbag."

— Kathleen (5/5)

Get Rid of That Sticky “Sleeve”

"Nice bottle. No condensation. It keeps drinks cold for a long time. I haven’t tried a hot beverage yet. I took one star OFF because of the ridiculous tight, sticky “sleeve” stuck around the bottle that was extremely difficult to remove even AFTER soaking. Although the box was easy to open and well-packed, I struggled with the sticky and tight seal around the bottle similar to coffee-cup “sleeves. ” There was also a little QR-code “card” flat on the bottom. Why is it inside the bottle? It finally flowed out upon rinsing. The above “hassles” took away from the fun in receiving this bottle."

— Heather T. (4/5)

Would be great but that

"Would be great but that stupid sticker wrapped around it for no reason is hard to scrub off. Also why is there a label inside that only comes out when you wash it??"

— rodney s. (4/5)

purchasing was a drag. price

"purchasing was a drag. price for 2 colors was lower & different pps showed different presentations. i wanted the wide mouth 17 oz, and i bought the 24 oz almost by mistake also becuz of page presentation. At ordering original later, i finally saw there was a 17 oz wide mouth. Having the lids w/ straw and w/out was also presented confusingly. it's a gd bottle for keeping beverage temp, and i have always liked my old original, and i like the carrying loop[ also w/ weird price pps] but the sale pps were a drag to deal w/. i was going to return the 24 oz one, but think in the end w/ no return of shipping, i'd get too small an amount returned. So i'll donate to a local Hartford Restorative Justice ctr in Vermont for clients in need of one. . , as well the treat of their getting one new."

— SUSAN J. (4/5)

Okay, but some hiccups

"From previous reviews, I thought it would keep drinks colder longer. But, I wouldn't say they are that different from a couple others I have - even a promo one from a HVAC company. I like the sleek design. It does fit into my cup holder. Unfortunately, the top hits the seat warmer button though. In other words, they are kinda tall and you'll need to make sure they fit in height and/or don't hit buttons. Ordered July 31, arrived August 10."

— Doreen M. (4/5)